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FAQ

Orders & payment
Orders & payment

Some Frequently Asked Questions.

Browse the store, add products to your cart and click Checkout. Fill in your delivery details, choose a shipping and payment method and confirm your order.

We accept Cash on Delivery and direct bank transfer. Card payments will be available soon.

You can cancel an order from your account while it is still pending or confirmed. Contact support for any other changes.

No, you can check out as a guest. Creating an account lets you track orders, save addresses and manage your wishlist.

Shipping & delivery

Some Frequently Asked Questions.

Orders in Lahore arrive in 1–2 working days, other cities in 2–6 working days.

Shipping is calculated at checkout based on your city. Many orders qualify for free shipping above the threshold shown at checkout.

Use the Track Order page with your order number and email, or open the order from your account dashboard.

International shipping can be enabled on request – please contact our support team.

Shipping & delivery
Returns & refunds
Returns & refunds

Some Frequently Asked Questions.

Unused items with original tags can be returned within 7 days of delivery.

Open the delivered order in your account and click “Return request”, then choose the reason.

Refunds are processed within 5–7 working days after we receive the returned item.

Yes – request a return for the item and place a new order for the size you need.